BE A NATIVE
Delete your Be A Native account
This page explains how to delete your account for the Be A Native app, run by BEANATIVE HUMAN CONNECT PRIVATE LIMITED, and what happens to your data.
Delete it in the app
- Open Be A Native and sign in.
- Go to Settings, then Account, then Delete account.
- Read what will be deleted and confirm.
Your account is deleted immediately. This cannot be undone.
If you have a job in progress, as a customer or as a runner, finish or cancel it first. The app will tell you.
Delete it without the app
If you no longer have the app, or cannot sign in, write to support@beanative.com:
- Subject: Delete my account
- Send it from the email address you signed up with. If you signed up with a phone number, write that number in the email.
We will confirm it is your account and delete it within 7 days. We will reply when it is done.
What is deleted
- Your name, profile, @handle and profile photo
- Your stories and the places you named
- Your followers, the people you follow, and your blocks
- Your notifications and your phone's notification registration
- Your sign-in, so the account can no longer be opened
- Every photo and voice note you sent in chats and on jobs
What is kept, and for how long
| What | How long | Why |
|---|---|---|
| Text messages you sent, shown as from "Deleted user" | As long as the other person keeps the chat | The message is part of their conversation too |
| Jobs you finished, with your name, phone numbers, notes, photos and exact addresses removed | Kept | So the other person's history and a runner's earnings stay correct |
| Runner verification documents, only if you completed at least one job | 1 year, then deleted automatically | Safety and legal reasons, for example a complaint or a police request |
| Reports you made, or reports made about you, with their evidence | 180 days after the report is closed, then deleted | So a report can still be reviewed |
Copies that other people saved to their own phones, such as a screenshot, are outside our control.
Delete some data without deleting your account
You can delete a story at any time from your own stories. To ask for other data to be corrected or removed, write to support@beanative.com.
See our Privacy Policy for more.